Policies & Terms

1. Booking & Payment Policies

• All bookings must be made through our online system or by contacting our office.

• For residential cleaning services in Calgary, a valid credit/debit card is required at the time of checkout. The card will be secured and charged only after the service is completed.

• Payment for commercial clients is due before service commencement.

• We accept credit/debit cards and other approved payment methods listed at checkout.

• Prices are transparent with no hidden fees. Additional services can be selected at booking, and pricing will update accordingly.

• A minimum booking amount of $199 applies to all cleaning services unless recurring services are selected, in which case the cost may be lower due to automatic discounts on recurring services.

• For recurring services, we do our best to assign the same cleaner to your scheduled cleans. However, if adjustments are necessary, we ensure that all details of your home and specific requests are passed on to the stand-in or new cleaner. You can also request a new cleaner at any time.

2. Cancellation & Rescheduling

• Cancellations or reschedules must be made at least 24 hours in advance.

• Cancellations made with less than 24 hours' notice will be subject to a fee equal to 50% of the service cost.

• If our team arrives and cannot access the property, a lockout fee equal to 50% of the service cost will apply.

• 100% of these fees go directly to the cleaner to compensate for the lost booking and inability to fill their schedule.

3. Satisfaction Guarantee & Refunds

• If you are not satisfied with our Calgary house cleaning services, please contact us within 24 hours of your cleaning appointment.

• We will schedule a free re-clean to address any issues. Refunds are not provided unless exceptional circumstances apply.

4. Access to the Property

• Clients must provide access to the property via key, code, or presence at the scheduled time.

• If our team is unable to enter, a lockout fee equal to 50% of the service cost will apply.

5. Cleaning Service Limitations

• Our professional cleaning services in Calgary include sweeping, mopping, vacuuming, bathroom disinfection, surface sanitization, and dusting.

• Additional services, such as inside appliances or organizing, must be selected at booking for an additional fee.

• We do not provide mold removal, hazardous waste cleaning, or heavy lifting of furniture.

6. Deep Cleaning Requirement

• If a property has not been professionally cleaned within the last 3 months or ever, a Deep Cleaning is required for the first service.

• If a property has not been professionally cleaned within the last 30 days, a Deep Cleaning is recommended.

• If a first-time booking was not accurately represented on the booking form (i.e., a Deep Cleaning should have been selected), the additional charge for Deep Cleaning will be added to the final bill.

7. Safety & Liability

• Our staff is fully vetted, trained, and has police clearance.

• Each cleaner carries personal liability insurance in addition to our business insurance.

• Clients should secure valuables before cleaning. While we take the utmost care, we are not responsible for pre-existing damage.

• We reserve the right to refuse service if conditions are unsafe for our team.

8. Pets & Special Requests

• We love pets! However, for the safety of both our staff and pets, we ask that aggressive animals be secured during cleaning.

• If you have special cleaning requests, please specify them at the time of booking.

9. Privacy & Confidentiality

• We respect your privacy and will never share your information with third parties.

• Our team is trained to handle all client information and property with discretion and professionalism.

10. Inclement Weather Policy

• In cases of severe weather conditions that prevent our team from traveling safely, we will notify you as soon as possible to reschedule at no additional charge.